Refund policy

Last Updated: August 15, 2026

Eligible Returns

We accept returns or exchanges only when an item arrives damaged, defective, or materially different from the item ordered due to an error on the part of JMV Home Decor.

To be eligible for a return, the item must:

  • Be unused and in its original condition. 
  • Have the original packaging, tags, and labels where applicable. 
  • Be reported within 48 hours after delivery for damaged, defective, or incorrect items. 
  • Include proof of purchase or your order number.

Items That Cannot Be Returned

We do not accept returns or refunds for:

  • Items that have been used, washed, altered, cut, or modified.
  • Curtains that have been installed or altered after delivery. 
  • Items damaged due to improper handling, washing, installation, or care.
  • Returns due to incorrect measurements.
  • Change-of-mind purchases.
  • Items ordered in the wrong color, size, or quantity by the customer.
  • Sale, clearance, or promotional items, unless the item arrived defective, damaged, or incorrect.

Slight variations in color may occur due to lighting conditions, photography, and differences between device screens. These variations are not considered defects or grounds for a return or refund.

Damaged or Incorrect Items

Please inspect your order immediately after delivery.
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order.

Proof of Damage, Defect, or Incorrect Item

For damaged, defective, or incorrect-item claims, customers are strongly encouraged to provide a continuous unboxing video showing the package before it is opened and the item immediately after opening. The video should clearly show the condition of the package, shipping label or order details, and the item received.

Customers should also provide clear photos or videos showing the damage, defect, or incorrect item.

An unboxing video and other supporting evidence may be requested by JMV Home Decor before a claim is approved. Claims without sufficient evidence may not be approved.

Please do not wash, use, install, cut, alter, or modify the item before reporting a suspected defect or issue.

Please provide:

  • Your order number.
  • A continuous unboxing video, when available.
  • Clear photos or videos of the damage, defect, or incorrect item.
  • Photos of the packaging and shipping label.
  • A brief description of the problem.

We will review the submitted evidence and determine the appropriate resolution.

Depending on the situation, we may offer:

  • A replacement item.
  • An exchange.
  • A full or partial refund.

Please do not return an item before receiving instructions from JMV Home Decor.

Return Shipping

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, JMV Home Decor will cover the applicable return shipping costs.

If a return is approved for another reason, the customer may be responsible for the return shipping cost.

Shipping fees from the original order are generally non-refundable unless the return is due to an error on our part.

Once a return is approved, we will provide the correct return address and any specific packing instructions. Please do not send items to any address other than the one we provide

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the original payment method whenever possible.

Approved refunds are processed within 5 to 7 business days of approval. Any transaction or processing fees charged by our payment provider on the original payment may be deducted from the refunded amount.

Please allow additional time for your bank, credit card provider, or payment provider to process and post the refund to your account.

Exchanges

If you received a defective, damaged, or incorrect item, we may offer an exchange depending on product availability.

If the replacement item is unavailable, we may provide a refund or another appropriate resolution.

Order Cancellation

Orders may be cancelled only if the order has not yet been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

If you need to cancel an order, contact us as soon as possible and provide your order number.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply before the order can be reshipped.

Refund Exceptions

JMV Home Decor reserves the right to refuse a return or refund if the item does not meet the requirements of this policy or if there is evidence that the item was used, altered, damaged after delivery, or otherwise does not qualify for a return.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable Philippine consumer protection laws.

How to Request a Return or Refund

To request a return, exchange, or refund, please contact us at mondhe03@gmail.com or through our official JMV Home Decor Facebook Page, with:

  • Order Number
  • Customer Name & Email
  • Reason for Request
  • Photos/Videos of the Item

For damaged, defective, or incorrect items, please email us at mondhe03@gmail.com within 48 hours of receiving your order, along with the evidence described in the "Proof of Damage, Defect, or Incorrect Item" section above.

Our team will review your request and provide instructions on the next steps. Please do not return an item before receiving return instructions from JMV Home Decor.

JMV Home Decor reserves the right to update this Refund & Return Policy when necessary. Any changes will be posted on this page.