Shipping policy
At JMV Home Decor, we aim to process and deliver your orders as quickly and carefully as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.
Shipping Coverage
JMV Home Decor currently delivers orders within the Philippines.
Shipping availability and delivery fees may vary depending on the customer's location and the delivery service available for the area.
The applicable shipping fee, when available, will be displayed during checkout before the order is completed.
Order Processing
Orders are processed after payment has been successfully confirmed.
Please allow 1–3 business days for order processing, packing, and preparation before the order is handed over to the courier.
Orders placed during weekends, holidays, promotional periods, or periods of unusually high order volume may require additional processing time.
We will make reasonable efforts to process orders within the stated timeframe, but processing times are estimates and are not guaranteed.
Delivery Time
After your order has been handed over to the courier, delivery time will depend on the destination and courier operations.
Estimated delivery times may vary based on:
- Delivery location
- Courier availability and operations
- Weather conditions
- Holidays and peak seasons
- Traffic and other transportation conditions
- Address accessibility
- Circumstances beyond our control
The estimated delivery timeframe provided at checkout or by the courier is an estimate only and does not constitute a guaranteed delivery date.
Shipping Fees
Shipping fees are calculated based on the applicable delivery location, order details, package size or weight, and available courier service.
The applicable shipping fee will be displayed at checkout when available.
In certain circumstances, additional shipping charges may apply, including:
- Remote or difficult-to-reach delivery locations
- Address corrections after the order has been shipped
- Re-delivery caused by an incorrect or incomplete address
- Failed delivery caused by the customer's unavailability or refusal to receive the package
- Additional shipping requirements imposed by the courier
If an additional shipping charge is required, we may contact the customer before proceeding with the delivery or reshipment.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information during checkout.
Please carefully check the following before placing your order:
- Full name
- Complete delivery address
- Barangay
- City or municipality
- Province
- Postal code
- Active contact number
JMV Home Decor is not responsible for delivery delays, failed deliveries, returned packages, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
Tracking Information
When tracking information is available, it may be provided to the customer through the contact information associated with the order.
Once tracking information has been provided, customers may use the applicable courier's tracking system to monitor their shipment.
Tracking updates may take some time to appear after an order has been handed over to the courier.
Delivery Delays
While we work with our delivery partners to ensure timely delivery, JMV Home Decor does not control the courier's operations after an order has been shipped.
Delivery may be delayed due to:
- Severe weather
- Natural disasters
- Holidays and peak seasons
- High courier volume
- Traffic or transportation disruptions
- Remote delivery locations
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
If your order is delayed, please contact us at mondhe03@gmail.com and provide your order number so we can assist you.
Failed or Unsuccessful Delivery
A delivery may be considered unsuccessful if the courier cannot complete the delivery because of:
- Incorrect or incomplete address
- Recipient unavailable
- Recipient refusing the package
- Inability to contact the recipient
- Address being inaccessible
- Other circumstances attributable to the customer
If the package is returned to JMV Home Decor, additional shipping charges may apply if the customer requests another delivery attempt.
Damaged Packages
Customers should inspect the package upon delivery whenever possible.
If the package appears visibly damaged, customers are encouraged to document the condition of the package before opening it.
For damaged, defective, or incorrect items, please follow the requirements in our Refund & Return Policy.
Customers are strongly encouraged to record a continuous unboxing video showing the package before opening and the item immediately after opening.
Please report damaged, defective, or incorrect items within 48 hours of receiving the order.
Lost or Missing Packages
If your tracking information indicates that your package has been delivered but you have not received it, please contact us at jhennamagat@gmail.com as soon as possible with your order number.
We may coordinate with the applicable courier to investigate the delivery.
Resolution of lost or missing packages may depend on the courier's investigation, tracking information, proof of delivery, and other available evidence.
Order Changes After Shipment
Once an order has been handed over to the courier, changes to the delivery address, products, or other order details may no longer be possible.
If you need to make a change, contact us as soon as possible at jhennamagat@gmail.com.
We will make reasonable efforts to assist, but changes cannot be guaranteed once the order has entered the shipping process.
Order Cancellation
Customers may request order cancellation before the order has been processed or shipped.
Once an order has been processed, packed, or handed over to the courier, cancellation may no longer be possible.
For more information, please refer to our Terms and Conditions and Refund & Return Policy.
Customer Responsibility
Customers are responsible for:
- Providing accurate delivery information
- Being available to receive the package
- Responding to courier delivery attempts when necessary
- Checking the order upon delivery
- Reporting any damaged, defective, or incorrect item within the required timeframe
Failure to meet these responsibilities may result in additional delivery costs or affect the availability of return or refund options.
Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact:
JMV Home Decor
Email: mondhe03@gmail.com
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
JMV Home Decor reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page with the updated effective date.